الضمـــانة

Awalfon Co. Return Merchandise Authorization

Warranty Policy

Awalfon Co, provides warranty services and remedies to products that fall under One-year Product Warranty. The warranty is for a period of one year (1 year) commencing from the date of shipment of the product, device or equipment . The warranty covers both parts and labor. Parts may be replaced under the warranty with new or compatible remanufactured parts. Please be advised that the warranty does not cover defects caused by improper installation, misuse, abuse, usage for which the product is not designed, altered or repaired. In addition, products, devise and equipment with broken seals or damages caused by self-repairing do not fall under the warranty.

RMA Procedures

1- Complete the RMA form and send it to Awalfon Service Center prior to sending the defective product.
A RMA # will be assigned to you.
2- Send the defective product together with a copy of your purchase invoice to Awalfon Service Center in Sana'a.

Maintenance & Shipping Costs

1- Under Warranty:
No maintenance or parts replacement fees apply
Customer is responsible for shipping the defective product to Awalfon Service Center in Sana'a.
Awalfon is responsible for shipping the repaired or replaced product back to the customer.
All related costs are to be covered by the responsible party.
2- Out of Warranty:
A Minimum of $40.00 repair cost will be charged. If the repair cost exceeds this amount, you will be contacted for authorization.
Customer is responsible for all related shipping costs, which include the cost for shipping the defective product(s) to our Service Center and for our Service Center to send the repaired product(s) back to the customer.

Awalfon Service Center

Mailing Address: Al-Qiyada St.
P.O.Box: 5114
Sana'a - Yemen
Tel: +967-1289900
E-Mail: info@ipvon.net
URL: www.ipvon.net

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